need help?

Need Help? We Got You!

Hey there, magic maker! ✨ Got a question? A lip gloss emergency? Need a little extra sparkle in your life? We’re here for it!

Whether you're wondering which product will give you the perfect your-lips-but-better vibe, need help with an order, or just want to say hi (we love that), shoot us a message.

📧 Email us at: hello@thepandamagic.com

We do our best to reply ASAP—because nobody should have to wait too long for beauty magic. 🪄 If it’s the weekend or a holiday, we’re probably sipping something delicious and manifesting good vibes, but we’ll get back to you soon!

Returns & Money-Back Guarantee

We want you to love your Panda Magic goodies, but if something isn’t quite right, we’ve got your back!

💖 30-Day Money-Back Guarantee: If you’re not obsessed with your order, let us know within 30 days, and we’ll make it right—refund, exchange, or store credit, your choice!

🦸🏼‍♀️ If there’s an issue with your order (like a mix-up or damage in transit), email us, and we’ll fix it faster than you can say “gloss goals.”

✨ How to Start a Return:

1. Email us at hello@thepandamagic.com with your order number.
2. Let us know what’s up, and we’ll send next steps.
3. Refunds are processed back to your original payment method once we receive your return.

Still have questions? Check out our FAQs or hit us up—we’re always happy to help!

Stay glossy,
💖 The Panda Magic Team